Bookings policy
Pre-payments
We kindly ask our guests to pay a full to secure gaming or area hire. Full pre-payment is also required for all food and drinks ordered in advance. All prices are stated on our prices & info pages. We ask that you accept our terms and conditions including our cancellation charges during the payment process.
All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.
As outlined in our privacy policy we will not share your personal information with third parties for marketing purposes without your prior consent.
If you do not show up for your gaming or area booking your pre-payment will not be refunded. We ask all our gamers to arrive 15 minutes before your game time, if you are running late then please let us know. We can only hold your gaming area for 10 minutes. After this time, we cannot guarantee your booking, however we will do our best to fit you in if we can. Pre-payments are non-refundable.
Cancellation policy
- Partial refunds are not available for any advance payment.
- Roxy Leisure cannot provide refunds within 48 hours of the scheduled time.
- Roxy Leisure cannot provide a postponement of your booking within 24 hours of the scheduled time.
- Bookings made less than 48 hours before the scheduled time are non-refundable.
- Bookings made less than 24 hours before the scheduled time are non-refundable and cannot be postponed.
- Please note that we are unable to process refunds or credit for any last-minute changes, such as a reduction in the number of guests.
- Any booking increased to more than 14 people will be subject to the deadlines for ‘Advance Bookings for more than 14 people’.
- All postponed bookings are subject to the above based on the original scheduled date.
- The rescheduled date for all postponed bookings must be within 6 months of the original scheduled date.
- Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here.
- Increasing the party size prior to arrival requires an additional payment per additional guest.
- Partial refunds are not available for any advance payment.
- Roxy Leisure cannot provide refunds within 14 days of the scheduled time.
- Roxy Leisure cannot provide a postponement of your booking within 48 hours of the scheduled time.
- Bookings made less than 14 days before the scheduled time are non-refundable.
- Bookings made less than 48 hours before the scheduled time are non-refundable and cannot be postponed.
- Please note that we are unable to process refunds or credit for any last-minute changes, such as a reduction in the number of guests.
- Any booking reduced to less than 15 people will remain subject to the deadlines for ‘Advance Bookings for more than 14 people.’
- All postponed bookings are subject to the above based on the original scheduled date.
- Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here.
- The rescheduled date for all postponed bookings must be within 6 months of the original scheduled date.
- Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here.
- Increasing the party size prior to arrival requires an additional payment per additional guest.
Damages
If there is any damage to any equipment, we reserve the right to charge the cost of the repairs. Please note that the word ‘gaming’ also applies to our private rooms and areas within the venue and any other bookable aspect of the venue.
Dress code
We do not allow any sportswear including but not limited to; jogging bottoms, team shirts, tracksuits, sports shorts
Age restrictions
Roxy Ball Room venues are strictly 18+ at all times
Currently, under 18’s are allowed before 5pm on Saturdays in all but one Roxy Lanes venues as long as they are with a supervising adult and 7pm with a supervising adult every other day
Our Bristol Roxy Lanes site on Union St under 18’s are allowed in with a supervising adult up until 5pm every day
Refunds may not be given if group members are unable to provide valid id
